Frequently asked questions
Your honey has not gone bad! In fact, this is a sign that you have pure, raw honey.
- Put your honey container in a sauce pot or bowl.
- Fill the bowl with enough warm water (95°F to 110°F) to reach the level of honey in the container.
- Wait for about five minutes. Stir your honey.
- Repeat Step 3 until the honey has returned to a liquid consistency.
Why does this happen? It depends on what flowers our bees were visiting. The speed of crystallization of honey is affected by the balance of sugar — glucose and fructose — in the honey, the amount of pollen in the honey, and its storage temperature (among other factors). Many of these factors are related to the original flowers!
Honey will crystalize fastest at about 57° F. If your honey seems to crystalize quickly, you may have a cool pantry!
Be sure to contact us if you have any questions about your honey.
Honey stores best in an air-tight container at a warm room temperature (70° to 80° F) or frozen. Although all raw honey will eventually crystalize, it will happen slower at these temperatures (and much slower frozen).
Honey will crystalize fastest at about 57° F. If your honey seems to crystalize quickly, you may have a cool pantry!
We do not add anything to our honey, nor is it pasteurized.
We only sell honey that we ourselves harvest from our apiaries in Door and Winnebago counties, so if you live close to us, we’d consider that local.
Yes! If you plan to purchase more than 24 of the same item, please contact us first. We do offer discounts on larger purchases, and we want to be sure we can prioritize your order.
Note that we do not sell honey in bulk containers (e.g. buckets) at this time.
We try to pack and ship orders within three business days. We are a small operation, however, and we may occasionally take a few additional days if we are backed up. We will send you confirmation by e-mail when your order has shipped.
We generally use Priority Mail, so you can track your order once it ships.
For CSA shares, exact dates will depend on the apple maturity, which varies based on the weather and other factors. We will contact CSA subscribers with dates when we know them.
We do our best to bring you the best of our products. Because we sell natural, perishable products that will vary from item to item and harvest to harvest, we generally do not accept returns.
However, we do guarantee all of our products to be free from defects. If you think a product is defective, please contact us from this page within three calendar days of delivery of the package, and we will be happy to assist you! (Don’t send anything back until you hear from us.)
Please refer to our Shipping and Returns policy for details. For CSA subscriptions, please see the Community Share Agreement.
We’re happy to take backorders for candles and a few other items. You may place a backorder from the “Shop” pages.
Otherwise, we harvest fresh products every year from our farm and bee yards. If we run out of our inventory, know that we will not have any more until next year. We’re just as anxious for a new season as you are!
For these items, please sign-up to our mailing list (see below) so we can contact you when we have more ready to go.
